Introduction – The Pitfall of ‘DIY’ Devices
Too often, businesses are given payment devices that can apply surcharges but no
guidance on how to use them. The result? Awkward customer interactions, confused staff,
and missed opportunities.
The UpdatePromise Difference
At UpdatePromise, we believe technology should be paired with training. That’s why we
equip your teams with:
- Clear materials to educate customers.
- Scripts and talking points to make payment conversations smooth.
- Advisor training modeled after the same principles used in our software
onboarding: transparency, clarity, and customer trust.
Why Transparency Works
When your team is upfront about how surcharging works and why it exists, customers
respond with trust. Instead of an uncomfortable surprise, it becomes part of the payment
options—just like choosing between cash, debit, or credit.
The Positive Spin
With the right approach, surcharging isn’t a burden; it’s a choice that customers respect.
They see the value of debit and cash, while understanding credit fees are now shared
instead of hidden in higher prices.
Conclusion
Devices can process payments. But when paired with training and transparency, your
dealership can turn surcharging into a customer-friendly, revenue-saving strategy.